Privacy Policy

Your privacy is important to us. This Privacy Policy explains how MB “PRODUCT PRO” (operating as Moonulu) collects, uses and protects your personal data when you use our website or purchase our products. We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable Lithuanian data protection laws.

1. Data Controller

The data controller responsible for your personal information is MB “PRODUCT PRO”, company code 306211699, with registered address at Tėviškės g. 39, Likiškėliai, LT‑62442 Alytus district, Lithuania. If you have any questions about this policy or your data, please contact us at support@moonulu.com.

2. Personal Data We Collect

We collect only the information necessary to process your orders, provide support and improve our services. This may include:

  • Contact and identity information: your name, surname and shipping/billing address.
  • Contact methods: your email address and phone number so we can communicate about your order and respond to inquiries.
  • Payment information: we use secure payment providers and do not store full card numbers. We may process card type, authorisation status and transaction ID as needed.
  • Order details: records of the products you purchased, quantities and preferences.
  • Account information: if you create an account, we store your login email, hashed password, order history and preferences.
  • Inquiries and correspondence: any information you provide when contacting us, including emails and messages.
  • Technical and usage data: IP address, browser and device information, pages viewed, time spent and referring URLs, collected through cookies or similar technologies. This data is generally aggregated and anonymised but may be considered personal data if it can be linked to you.

We do not intentionally collect sensitive personal data (such as health information or political opinions). Please avoid submitting sensitive information through our site.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To process and deliver orders: fulfilling and shipping your purchases and communicating about delivery.
  • Customer service: responding to your inquiries, resolving issues and providing support.
  • Updates and marketing: sending order confirmations, shipping notifications and, with your consent, newsletters or promotional offers.
  • Internal analytics: analysing purchase history and site usage to improve our products and services.
  • Personalisation: customising your shopping experience and product recommendations.
  • Security and fraud prevention: monitoring for fraud or misuse of our site and protecting both you and us.
  • Legal compliance: meeting our legal obligations, such as accounting and tax record‑keeping.

We will not use your personal data for incompatible purposes without your consent and we do not sell your personal data to third parties.

4. How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data:

  • Our site uses SSL/TLS encryption to secure data transmissions.
  • Personal data is stored on secure servers with access restricted to authorised personnel.
  • We use PCI‑DSS compliant payment processors and do not store full payment card details.
  • We regularly update our systems to apply security patches and protect against vulnerabilities.

While we strive to protect your information, no method of transmission over the Internet is completely secure. Please take care when sharing information online.

5. Disclosure to Third Parties

We share your information only with trusted third‑party service providers who help us run our business, such as shipping partners, payment processors, email marketing platforms and analytics providers. These providers are contractually obligated to protect your data and use it only to provide the services we request. We may also disclose your data if required by law, in response to valid legal requests or in the context of a business transfer (e.g. merger or acquisition). We do not sell or rent your personal data to third parties.

6. International Transfers

If we transfer personal data outside the European Economic Area (EEA), we use safeguards such as Standard Contractual Clauses to ensure adequate protection in accordance with GDPR.

7. Your Rights under GDPR

As an EU/EEA resident, you have the following rights regarding your personal data:

  • Right of access: request a copy of the data we hold about you.
  • Right to rectification: have inaccurate or incomplete data corrected.
  • Right to erasure: request deletion of your data when legally possible.
  • Right to restrict processing: request that we limit how we process your data.
  • Right to data portability: request that we transfer your data to another provider.
  • Right to object: object to certain types of processing, such as direct marketing.
  • Right not to be subject to automated decision‑making: we do not make significant decisions based solely on automated processing.

You can exercise your rights by contacting us at support@moonulu.com. We may require verification of your identity before fulfilling certain requests. You also have the right to lodge a complaint with your national Data Protection Authority if you believe your rights have been violated.

8. Cookies and Tracking Technologies

Our site uses cookies and similar technologies to improve your browsing experience. We categorise cookies as follows:

  • Necessary cookies: required for core site functionality, such as remembering items in your cart or keeping you logged in.
  • Preferences cookies: remember your language or region preferences.
  • Analytics cookies: collect anonymous information on how visitors use our site to help us improve performance and content.
  • Marketing cookies: may be used to show you relevant advertisements on other websites, with your consent.

When you visit our site, you will be presented with a cookie notice allowing you to accept or decline non‑essential cookies. You can also manage cookies through your browser settings. Disabling cookies may affect site functionality.

9. Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected, including legal, accounting or reporting requirements. For example, we generally keep order information for at least five years as required by Lithuanian law. Data used for marketing will be kept until you unsubscribe. Technical analytics data is typically retained for shorter periods, unless we need it for security or legal purposes.

10. Children’s Privacy

Our website and products are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If we learn that we have inadvertently collected data from a child, we will take steps to delete it promptly. If you are a parent or guardian and believe we may have collected your child’s data, please contact us.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal or regulatory reasons. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this policy regularly.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: support@moonulu.com
  • Postal Mail: MB “PRODUCT PRO”, TÄ—viškÄ—s g. 39, LikiškÄ—liai, LT‑62442 Alytus district, Lithuania
  • Phone: +44 7446 227478 (available Mon–Fri 09:00–18:00 EET)

Your trust is important to us. Thank you for choosing Moonulu.

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